Refund policy

We accept returns and exchanges on selected items within 7 days of receiving your purchase. Please contact us within 48 hours of receiving your item/s to take up this service. Returned products must be in new, unused condition and in their original packaging. Refunds will be issued in the original form of payment, minus any shipping and handling fees incurred. Please allow up to 5 business days for the refund to be processed. We reserve the right to deny any returns or exchanges that do not meet our return policy.

European Union Customers

For customers within the European Union, a 14 day return period applies. Please scroll to the bottom of this policy for further information regarding EU returns and cancellations.

Once an order is placed, the design team will begin working on your piece to ensure timely completion. For this reason, we ask that you please choose carefully as we do not offer refunds or exchanges for change of mind. If an order is cancelled due to buyer error or change of mind, note that you will be charged a re-stocking  fee of 5% of the order value. This is to cover any warehouse costs and transaction fees associated with the order.

 

Please note the following:

  • We do not offer returns or exhanges on bespoke orders as they have been altered or customised specifically for you.
  • We do not offer refunds or exchanges on sale items as these are generally samples/floor stock/ex-hire pieces that are not in original condition. Any flaws will be made known in the listing.
  • Due to health and hygiene regulations, there can be no returns or exchanges on earrings, veils, robes, slips, garters and headpieces.
  • Rosary bracelets are made to order and therefore cannot be returned or exchanged.
  • You will be responsible for the original and return shipping costs, unless the item is deemed faulty.
  • Our headpieces and jewellery must be handled with care. We undertake quality checks prior to sending out your goods. We ask that you refrain from spraying hair spray, perfume, fake tan and chemicals directly onto your piece, as this may discolour your headpiece and/or jewellery. We recommend using your jewellery and headpieces after the chemicals, sprays or perfumes have settled and absorbed.

European Union Customers

European Union Customers

If your order was delivered to a country within the European Union, you are entitled to a 14 day return period from the date of delivery.

Items must be returned unused, in original packaging, and with the Travel Ring Co tag attached.

For EU returns:

  • No restocking fee applies.
  • Customers are responsible for return shipping costs.
  • A flat fee of €10 will be deducted from your refund to cover the original packaging costs associated with your order.
  • Original shipping costs paid at checkout are non refundable and will also be deducted from the refund amount.
  • Earrings are not eligible for return or exchange due to hygiene regulations.
  • Made to order, custom made, and pre order items are excluded from our returns and cancellation policy and are non refundable, except where the item is defective, damaged, or otherwise fails to comply with applicable consumer guarantees.

To commence a cancellation or return request, please complete our European Withdrawal Form