Refund policy
We accept returns and exchanges on selected items within 7 days of receiving your purchase. Please contact us within 48 hours of receiving your item/s to take up this service. Returned products must be in new, unused condition and in their original packaging. Refunds will be issued in the original form of payment, minus any shipping and handling fees incurred. Please allow up to 5 business days for the refund to be processed. We reserve the right to deny any returns or exchanges that do not meet our return policy.
Once an order is placed, the design team will begin working on your piece to ensure timely completion. For this reason, we ask that you please choose carefully as we do not offer refunds or exchanges for change of mind. If an order is cancelled due to buyer error or change of mind, note that you will be charged a re-stocking fee of 5% of the order value. This is to cover any warehouse costs and transaction fees associated with the order.
Please note the following:
- We do not offer returns or exhanges on bespoke orders as they have been altered or customised specifically for you.
- We do not offer refunds or exchanges on sale items as these are generally samples/floor stock/ex-hire pieces that are not in original condition. Any flaws will be made known in the listing.
- Due to health and hygiene regulations, there can be no returns or exchanges on earrings, veils, robes, slips, garters and headpieces.
- Rosary bracelets are made to order and therefore cannot be returned or exchanged.
- You will be responsible for the original and return shipping costs, unless the item is deemed faulty.
- Our headpieces and jewellery must be handled with care. We undertake quality checks prior to sending out your goods. We ask that you refrain from spraying hair spray, perfume, fake tan and chemicals directly onto your piece, as this may discolour your headpiece and/or jewellery. We recommend using your jewellery and headpieces after the chemicals, sprays or perfumes have settled and absorbed.